Track how likely customers are to recommend you. Identify your biggest advocates and understand what drives loyalty.
NPS is a simple question: "How likely are you to recommend us to a friend or colleague?"
Customers answer on a 0-10 scale, and their responses classify them into three groups:
Loyal enthusiasts who will keep buying and refer others, fueling growth.
Satisfied but unenthusiastic customers vulnerable to competitive offerings.
Unhappy customers who can damage your brand through negative word-of-mouth.
NPS Formula
NPS = % Promoters - % Detractors
Scores range from -100 (everybody is a detractor) to +100 (everybody is a promoter).
Companies with higher NPS scores grow faster. It's a leading indicator of business health.
Know exactly who your promoters are and what makes them love you. Turn them into case studies and referrals.
Run regular NPS surveys to see if your improvements are working. Measure the impact of product changes.
Set start and end dates for quarterly or monthly NPS surveys. The widget automatically shows your NPS question during the campaign period.
We automatically categorize responses into Promoters, Passives, and Detractors. Your NPS score updates in real-time as responses come in.
Ask "What's the main reason for your score?" to understand the why behind the number. This feedback goes straight to Linear or Slack.
Get Slack notifications when detractors respond. Create Linear issues to fix the problems before they churn.
Set up your first NPS survey in minutes. See how customers really feel about your product.