NPS, CSAT, CES, PMF — pick the right survey for the right moment. Automatic calculations, follow-up questions, instant notifications.
Each survey type serves a different purpose. Use them at the right time.
Net Promoter Score
"How likely are you to recommend us?"
0-10 scale
Measure customer loyalty. Track promoters, passives, and detractors over time.
Customer Satisfaction
"How satisfied are you with [experience]?"
1-5 scale
Track satisfaction at specific touchpoints. Checkout, support, onboarding.
Customer Effort Score
"How easy was it to [complete task]?"
1-5 scale
Measure friction. The best predictor of loyalty is effort, not satisfaction.
Product-Market Fit
"How would you feel if you couldn't use [product]?"
4 options
The Sean Ellis test. 40%+ 'very disappointed' = product-market fit.
Choose NPS for loyalty, CSAT for satisfaction, CES for effort, or PMF for product-market fit. Each comes pre-configured with the right question.
Show surveys on specific pages, after certain actions, or on a schedule. Target the right users at the right moment.
No spreadsheets needed. Your NPS, CSAT, CES, and PMF scores update in real-time as responses come in.
Get Slack notifications for low scores. Create Linear issues automatically. Or trigger follow-up automations.
High NPS score? Auto-request a testimonial. Low CSAT? Trigger a follow-up email. Surveys are just the start.
Learn about automations14-day free trial. No credit card required. Set up your first survey in 10 minutes.