Measure how satisfied customers are with specific experiences. Target your checkout flow, support interactions, or any part of your product.
CSAT asks a simple question: "How satisfied are you with [specific experience]?"
Customers rate their satisfaction on a 1-5 scale, giving you immediate feedback on specific interactions.
CSAT Score
(Satisfied + Very Satisfied) / Total Responses × 100
Typically reported as a percentage. A CSAT of 80% means 80% of customers rated 4 or 5.
Target specific pages or flows. Measure checkout satisfaction, onboarding experience, or support quality separately.
Catch issues right when they happen. CSAT surveys appear in context, so you know exactly what experience customers are rating.
Compare CSAT across different pages. Quickly spot which parts of your product need attention.
"How satisfied are you with the checkout process?"
Shows on: "/checkout", "/order-confirmation"
"How satisfied are you with the support you received?"
Shows on: /support, /help
"How was your onboarding experience?"
Shows on: /register, /welcome
"How satisfied are you with this feature?"
Shows on specific feature pages or after feature interaction
Show your CSAT survey only on the pages that matter. Measure checkout, support, or onboarding separately.
Run CSAT surveys for specific time periods. Perfect for measuring satisfaction before and after product changes.
Your CSAT percentage updates in real-time. See average scores and distribution at a glance.
Get notified in Slack when someone rates 1-2. Create Linear issues to fix the problems immediately.
Set up page-specific satisfaction surveys in minutes. Find out where customers are happy—and where they're not.